HR Case Management

Entity summary

Name	data_object	Description
HR Case Categories	case_categories	Taxonomy of HR request types such as pay, benefits, leave, and policy, driving routing, SLAs, knowledge lookup, and trend analytics.
HR Cases	hr_cases	Employee inquiries and service requests routed to HR operations, such as pay questions, benefits changes, leave requests, and complaints.
Employees	employees	Canonical records of people currently or formerly employed, carrying identity, employment metadata, and links to position, manager, and org unit.
Background Checks	background_checks	External verification results for a candidate (criminal, employment, education, credit, identity), with status and findings from a screening provider.
Carrier Feeds	carrier_feeds	Outbound integrations that send enrollment and remittance data to a benefit carrier, typically as weekly batches whose failures cause coverage discrepancies.
Compensation Statements	compensation_statements	Personalized total-rewards statements showing a worker the value of their base, bonus, equity, benefits, and perks.
Compliance Training Assignments	compliance_assignments	Mandatory training assignments tied to a regulation, role, location, or hire event, with due dates and escalation policy.
Engagement Surveys	engagement_surveys	Employee engagement, pulse, and sentiment survey responses, used to score engagement and trigger interventions.
Garnishment Orders	garnishment_orders	Court-ordered or agency-issued instructions to withhold from an employee's wages, carrying priority, ceiling, remit-to details, and lifecycle status.
IGA Access Requests	iga_access_requests	User-initiated access requests and their approval workflow within an identity-governance platform.
Knowledge Articles	knowledge_articles	Knowledge-base articles backing self-service portals and agent-assist tools, moving through draft, review, published, and retired.
Knowledge Base Articles	knowledge_base_articles	Authored, versioned knowledge content units that move through draft, published, and archived.
Onboarding Tasks	onboarding_tasks	Discrete to-do items within an onboarding journey, each with an assignee, due date, type, and completion state, some triggering handoffs to other systems.
Policy Attestations	policy_attestations	Records that a user read and acknowledged a policy, with timestamp, policy version, medium, and completion evidence.
Shifts	work_shifts	Scheduled work blocks assigned to a worker, with start, end, position, location, break plan, and premium pay flags.

flowchart TD
  classDef master fill:#d4f4dd,stroke:#27ae60,color:#0b3d20;
  classDef embedded_master fill:#fff4cc,stroke:#c79100,color:#5b4500;
  classDef consumer fill:#e8def8,stroke:#7b1fa2,color:#3a155d;
  classDef platform_builtin fill:#e0e0e0,stroke:#424242,color:#1a1a1a;
  background_checks["Background Checks"]
  compensation_statements["Compensation Statements"]
  work_shifts["Shifts"]
  onboarding_tasks["Onboarding Tasks"]
  knowledge_base_articles["Knowledge Base Articles"]
  hr_cases["HR Cases"]
  case_categories["HR Case Categories"]
  knowledge_articles["Knowledge Articles"]
  employees["Employees"]
  policy_attestations["Policy Attestations"]
  carrier_feeds["Carrier Feeds"]
  iga_access_requests["IGA Access Requests"]
  garnishment_orders["Garnishment Orders"]
  compliance_assignments["Compliance Training Assignments"]
  engagement_surveys["Engagement Surveys"]
  users["Users"]
  knowledge_articles -->|"publishes_to"| knowledge_base_articles
  knowledge_base_articles -->|"resolves"| hr_cases
  knowledge_base_articles -->|"sources"| knowledge_articles
  compensation_statements -->|"issued to"| employees
  employees -->|"becomes"| work_shifts
  employees -->|"becomes"| compensation_statements
  employees -->|"spawns"| hr_cases
  onboarding_tasks -->|"spawns"| hr_cases
  onboarding_tasks -->|"spawns"| iga_access_requests
  employees -->|"reflected on"| compliance_assignments
  carrier_feeds -->|"spawns"| hr_cases
  case_categories -->|"classifies"| hr_cases
  employees -->|"raises"| hr_cases
  hr_cases -->|"references"| knowledge_articles
  case_categories -->|"parent_of"| case_categories
  hr_cases -->|"spawns"| iga_access_requests
  employees -->|"updated by"| hr_cases
  case_categories -->|"drives"| knowledge_base_articles
  case_categories -->|"drives"| employees
  users -->|"owns"| hr_cases
  users -->|"authored"| knowledge_articles
  users -->|"approved"| knowledge_articles
  carrier_feeds -->|"transmitted by"| users
  carrier_feeds -->|"owned by"| users
  users -->|"processes garnishment orders"| garnishment_orders
  users -->|"requests"| iga_access_requests
  users -->|"approves"| iga_access_requests
  background_checks -->|"has requester"| users
  users -->|"authors"| knowledge_base_articles
  users -->|"owns"| knowledge_base_articles
  users -->|"assigned_to_shift"| work_shifts
  users -->|"receives"| compensation_statements
  users -->|"launches"| engagement_surveys
  users -->|"attests to policies"| policy_attestations
  policy_attestations -->|"has attester"| users
  employees -->|"is_linked_to"| users
  users -->|"performs"| onboarding_tasks
  users -->|"created"| onboarding_tasks
  users -->|"must complete"| compliance_assignments
  users -->|"owns"| compliance_assignments
  users -->|"monitors"| carrier_feeds
  users -->|"raises"| hr_cases
  users -->|"works on"| hr_cases
  users -->|"approves"| hr_cases
  users -->|"manages"| case_categories
  users -->|"authors"| knowledge_articles
  users -->|"authored articles"| knowledge_articles
  class background_checks consumer;
  class compensation_statements consumer;
  class work_shifts consumer;
  class onboarding_tasks consumer;
  class knowledge_base_articles consumer;
  class hr_cases master;
  class case_categories master;
  class knowledge_articles consumer;
  class employees embedded_master;
  class policy_attestations consumer;
  class carrier_feeds consumer;
  class iga_access_requests consumer;
  class garnishment_orders consumer;
  class compliance_assignments consumer;
  class engagement_surveys consumer;
  class users platform_builtin;
  style background_checks stroke-dasharray:5 5;
  style compensation_statements stroke-dasharray:5 5;
  style work_shifts stroke-dasharray:5 5;
  style onboarding_tasks stroke-dasharray:5 5;
  style knowledge_base_articles stroke-dasharray:5 5;
  style knowledge_articles stroke-dasharray:5 5;
  style policy_attestations stroke-dasharray:5 5;
  style carrier_feeds stroke-dasharray:5 5;
  style iga_access_requests stroke-dasharray:5 5;
  style garnishment_orders stroke-dasharray:5 5;
  style compliance_assignments stroke-dasharray:5 5;
  style engagement_surveys stroke-dasharray:5 5;