HRSDJune 27, 2026
HR Knowledge
Maintain a living library of HR answers, policies, and how-to guidance that employees can find from the portal and that agents can attach to a case in seconds. Articles are organized by the same categories that classify cases, so the right answer surfaces in the right context. Every resolved case is a candidate for new knowledge, so the library compounds over time, deflecting repeat questions and keeping guidance consistent across the whole employee population.
Use the HR Knowledge semantic blueprint
/semantius-admin use the architect, analyst and modeler skills to update the semantius platform with the model specified in https://www.semantius.com/blueprints/hrsd-knowledge-semantic-blueprint.mdEntity summary
| Name | data_object | Description |
|---|---|---|
| Knowledge Articles | knowledge_articles |
Knowledge-base articles backing self-service portals and agent-assist tools, moving through draft, review, published, and retired. |
| HR Case Categories | case_categories |
Taxonomy of HR request types such as pay, benefits, leave, and policy, driving routing, SLAs, knowledge lookup, and trend analytics. |
flowchart TD classDef embedded_master fill:#fff4cc,stroke:#c79100,color:#5b4500; classDef consumer fill:#e8def8,stroke:#7b1fa2,color:#3a155d; classDef platform_builtin fill:#e0e0e0,stroke:#424242,color:#1a1a1a; knowledge_articles["Knowledge Articles"] case_categories["HR Case Categories"] users["Users"] case_categories -->|"parent_of"| case_categories users -->|"authored"| knowledge_articles users -->|"approved"| knowledge_articles users -->|"manages"| case_categories users -->|"authors"| knowledge_articles users -->|"authored articles"| knowledge_articles class knowledge_articles embedded_master; class case_categories consumer; class users platform_builtin; style case_categories stroke-dasharray:5 5;