---
artifact: semantic-blueprint
blueprint_version: "3.0"
license: MIT
system_name: Event and Alert Handling
tagline: Turn the flood of monitoring alerts into the few incidents that actually matter.
description: |
  Event and Alert Handling sits between your monitoring tools and your service desk, taking in the constant stream of alerts and deciding what deserves a human response. Noise is filtered, related signals are grouped, and only meaningful events become tracked incidents.

  By promoting the right alerts automatically and suppressing the rest, the team spends its attention on real problems rather than chasing false alarms. Faster detection of genuine issues shortens the time to restore service.
system_slug: itsm-event-mgmt
domain_modules:
  - itsm-event-mgmt
domain_code: ITSM
icon_name: headset
related_modules: [itom-infra-mon]
persona: []
created_at: 2026-06-27
---

# Event and Alert Handling

## 1. Overview

Reactive event filtering, deduplication, and routing into the incident workflow. Bridge between observability platforms and ITSM.

## 2. Entity summary

| Name | data_object | Description |
| --- | --- | --- |
| Alerts | `monitoring_alerts` | Filtered, human-relevant events that crossed a threshold or matched a pattern, enriched with priority and routing, ready to be paged or ticketed. |

```mermaid
flowchart TD
  classDef embedded_master fill:#fff4cc,stroke:#c79100,color:#5b4500;
  classDef platform_builtin fill:#e0e0e0,stroke:#424242,color:#1a1a1a;
  monitoring_alerts["Alerts"]
  users["Users"]
  users -->|"assigned_monitoring_alerts"| monitoring_alerts
  class monitoring_alerts embedded_master;
  class users platform_builtin;
```

## 3. Entities catalog

| # | data_object | canonical code | singular | plural | role | mastered in | mastered label | necessity | personal_content | entity_type | write tier | notes |
| ---: | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| 1 | `monitoring_alerts` | `monitoring_alerts` | Alert | Alerts | embedded_master | `itom-infra-mon` | Infrastructure Monitoring and Event Management | required | - | operational_workflow | `:manage` | - |

## 4. Aliases and industry synonyms

_(none: no industry-scoped aliases for this scope)_

## 5. Relationships

### 5.1 Intra-scope edges

_(none: no relationships with both endpoints inside the scope)_

### 5.2 Built-in edges (`users` and other platform built-ins)

| from | verb | to | cardinality | necessity | owner_side | delete_mode | fk_format | notes |
| --- | --- | --- | --- | --- | --- | --- | --- | --- |
| `users` | assigned_monitoring_alerts | `monitoring_alerts` | one_to_many | optional | source | clear | reference | - |

### 5.3 Cross-scope edges

#### 5.3a Outbound from this scope's masters and contributors

_Edges this scope drives: the in-scope endpoint has `role` of `master` or `contributor`._

_(none: no outbound cross-scope edges from this scope's masters or contributors)_

#### 5.3b Context edges on embedded shells and consumed entities

_Edges the canonical owner drives, shown for context: the in-scope endpoint has `role` of `embedded_master`, `consumer`, or `derived`._

| from | verb | to | cardinality | necessity | delete_mode | fk_format | notes |
| --- | --- | --- | --- | --- | --- | --- | --- |
| `service_incidents` | correlates_to | `monitoring_alerts` | many_to_many | optional | none | n/a | - |

## 6. Cross-domain context

### 6.1 Master consumers (other modules / domains that embed this scope's masters)

_(none: no other module embeds this scope's masters; the canonical owners do.)_

### 6.2 Outbound handoffs (events this scope publishes)

_(none: no outbound handoffs whose payload is in this scope)_

### 6.3 Inbound handoffs (events this scope reacts to)

| target module | source domain | source module | trigger_event | transition | payload | integration | friction | description |
| --- | --- | --- | --- | --- | --- | --- | --- | --- |
| ITOM-INFRA-MON | OBS | _(domain-level)_ | `monitoring_alert.threshold_breached` | _(threshold)_ | `monitoring_alerts` | event_stream | low | OBS-side alerts (from metric thresholds, log patterns, trace anomalies) are mirrored into the ITOM event/alert stream so AIOPS and ITSM see them in the unified pipeline. Modern stacks make this near-trivial. |

### 6.4 Master providers (modules / domains that own masters this scope embeds)

| data_object | role here | necessity | canonical owner(s) | slice notes |
| --- | --- | --- | --- | --- |
| `monitoring_alerts` | embedded_master | required | ITOM-INFRA-MON (ITOM) | - |

## 7. Lifecycle states

_(none: no lifecycle states for the entities in this scope)_
## 8. Permissions and business rules (derived)

### 8.1 Permissions

| permission | tier | description | included in `:admin`? |
| --- | --- | --- | --- |
| `itsm-event-mgmt:read` | baseline-read | Read access to every entity in the module | ✓ |
| `itsm-event-mgmt:manage` | baseline-manage | Edit operational records | ✓ |
| `itsm-event-mgmt:admin` | baseline-admin | Edit reference data and inherit every workflow gate below | - |

### 8.2 Business rules

_(none: no flag-derived business rules)_

## 9. Roles, RACI, and responsibilities (derived)

_Baseline roles, the permission hierarchy, and RACI realization are DERIVED from this scope's entity-type write tiers + `process_raci`; none of it is stored in the catalog (the deployer provisions it from this blueprint)._

### 9.1 `ITSM-EVENT-MGMT`

**Baseline roles:**

| role | baseline grant |
| --- | --- |
| `itsm-event-mgmt_viewer` | `itsm-event-mgmt:read` |
| `itsm-event-mgmt_manager` | `itsm-event-mgmt:manage` |

**Permission hierarchy:**

| permission | includes |
| --- | --- |
| `itsm-event-mgmt:admin` | `itsm-event-mgmt:manage` |
| `itsm-event-mgmt:manage` | `itsm-event-mgmt:read` |

**RACI realization:**

_(none: no process_raci assignments wired to this module's gated processes yet)_

### 9.2 Functional ownership and default grants

| responsibility | business function | default role | default tier |
| --- | --- | --- | --- |
| owner | IT Service Desk | `admin` | `:admin` |
| contributor | IT Operations | `manage` | `:manage` |
| contributor | Security | `manage` | `:manage` |
| consumer | Finance | `read` | `:read` |
| consumer | Human Resources | `read` | `:read` |