ITSMJune 27, 2026
IT Knowledge Management
Knowledge Management gives experts a place to write, review, and publish the articles that resolve issues faster. Content moves through a clear authoring and review lifecycle so what reaches your users is accurate and current. Published articles power both agent-assisted resolution and self-service deflection, so common questions get answered without a ticket. Every reuse of a good article is time your team gets back.
Use the IT Knowledge Management semantic blueprint
/semantius-admin use the architect, analyst and modeler skills to update the semantius platform with the model specified in https://www.semantius.com/blueprints/itsm-knowledge-semantic-blueprint.mdEntity summary
| Name | data_object | Description |
|---|---|---|
| Knowledge Articles | knowledge_articles |
Knowledge-base articles backing self-service portals and agent-assist tools, moving through draft, review, published, and retired. |
flowchart TD classDef master fill:#d4f4dd,stroke:#27ae60,color:#0b3d20; classDef platform_builtin fill:#e0e0e0,stroke:#424242,color:#1a1a1a; knowledge_articles["Knowledge Articles"] users["Users"] users -->|"authored"| knowledge_articles users -->|"approved"| knowledge_articles users -->|"authors"| knowledge_articles users -->|"authored articles"| knowledge_articles class knowledge_articles master; class users platform_builtin;