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ITSMJune 27, 2026

Problem Management

Problem Management connects the dots across repeated incidents to surface the underlying fault, document the known error, and drive a permanent fix. Instead of firefighting the same outage week after week, your team works the cause once. A structured path from identification through analysis to resolution keeps investigations disciplined, and a shared record of known errors speeds up every future diagnosis. Fewer repeat incidents means a calmer service desk and lower operating cost.

Use the Problem Management semantic blueprint

/semantius-admin use the architect, analyst and modeler skills to update the semantius platform with the model specified in https://www.semantius.com/blueprints/itsm-problem-mgmt-semantic-blueprint.md

Entity summary

Name data_object Description
Problems service_problems Root-cause records for recurring or related incidents, with known-error workarounds and links to the fix that will resolve them.
Configuration Items configuration_items Canonical records of IT things under management: servers, containers, applications, services, network devices, databases, and cloud resources.
Locations locations Physical or organizational locations referenced across the system, used to place and group other records.
Org Units org_units Nodes in the organizational hierarchy such as divisions, departments, and teams, with manager, cost center alignment, geographic scope, and parent-child links. 
flowchart TD
  classDef master fill:#d4f4dd,stroke:#27ae60,color:#0b3d20;
  classDef embedded_master fill:#fff4cc,stroke:#c79100,color:#5b4500;
  classDef platform_builtin fill:#e0e0e0,stroke:#424242,color:#1a1a1a;
  service_problems["Problems"]
  configuration_items["Configuration Items"]
  locations["Locations"]
  org_units["Org Units"]
  users["Users"]
  org_units -->|"rolls_up_to"| org_units
  locations -->|"rolls_up_to"| locations
  users -->|"owned CIs"| configuration_items
  users -->|"leads"| org_units
  users -->|"owned problems"| service_problems
  org_units -->|"has members"| users
  locations -->|"houses"| users
  class service_problems master;
  class configuration_items embedded_master;
  class locations embedded_master;
  class org_units embedded_master;
  class users platform_builtin;
  style locations stroke-dasharray:5 5;
  style org_units stroke-dasharray:5 5;