Cross-functional task and project execution surface: work items with owners, due dates, dependencies, statuses, and assignments; project containers with timelines, dashboards, and board views; user-authored automation rules that fire on item state changes. The deployable substrate every team-based work-management product orbits.
2. Entity summary
Name
Description
Work Automations
Trigger-action rule defined per board/project: status change, due date, assignment, form submission as triggers; multi-step actions with conditions, time delays, and external integrations. The user-authored behavior layer on top of the data primitives.
Work Items
Atomic primitive in a work-management platform: task / item / card with owner, due date, status, priority, dependencies, subtasks, attachments, and comments. Same shape regardless of platform-specific terminology (task, item, row, card).
Work Projects
Container of work_items, regardless of platform-specific terminology (project, board, sheet, space/list). Has timeline, status, owner, members, dashboards, and embedded views.
Business Value Assessments
Scoring model for prioritising portfolio items: NPV, strategic alignment, risk, dependencies, resource constraints. Ranked backlog.
Engagement Action Plans
Team or manager action commitment in response to engagement_drivers result. Tracked to closure; recurring failure to act is itself an engagement signal.
Customer request for new capability; input to the prioritisation workflow.
No-Code Automations
Record-triggered workflow / scheduled job / external API call defined in the no-code platform.
Opportunities
Active sales deal - stage, amount, close date, probability, products/SKUs, competitor, decision criteria. Drives CPQ quote generation and closed-won triggers downstream subscription activation.
Portfolios
Container for strategic initiatives grouped by business unit, product line, or cost center; aggregate KPIs and investment rules.
Process Simulation Runs
A single execution of a process simulation scenario (Monte Carlo or discrete-event) against a business_process_model, with inputs (resource pools, cost/time variables), outputs (throughput, bottleneck nodes), and run metadata.
Product Releases
Versioned software release; bundles features and defines delivery date and scope.
Product Roadmaps
Timeline view of features grouped by release, product, or theme. Marquee PROD-MGMT capability.
Project Assignments
Worker-to-project allocation with role, bill rate, cost rate, planned hours, period. Drives utilisation and resource-availability reporting.
Project Tasks
Decomposed unit of work inside a project: scope, dependencies, estimated hours, status. Drives time entry tagging and Earned Value calculation.
Pull / Merge Requests
Code-change proposal targeting a branch in a source_repository: author, base/head branches, title, description, status (open / merged / closed), reviewers, approval count, CI status, merged-at timestamp. The review-cycle artifact.
Strategic Initiatives
Multi-quarter / annual program aligned to corporate strategy; bundles related projects, has executive sponsor and benefits realisation plan.
Test Defects
Defect discovered during testing; distinct from ITSM incidents. Carries reproduction steps, environment context, severity, priority, assigned developer, status, root cause.
business_value_assessments (Business Value Assessments)
consumer
SPM(domain-level, not modularized)
optional
-
-
5
action_plans (Engagement Action Plans)
consumer
emp-exp-action-planning
optional
-
-
6
business_rules_extracted (Extracted Business Rules)
consumer
PROC-MIN(domain-level, not modularized)
optional
-
-
7
feature_requests (Feature Requests)
consumer
pm-discovery
optional
-
-
8
nocode_automations (No-Code Automations)
consumer
NCDB(domain-level, not modularized)
optional
-
-
9
crm_opportunities (Opportunities)
consumer
crm-pipeline-mgt
optional
-
-
10
strategic_portfolios (Portfolios)
consumer
SPM(domain-level, not modularized)
optional
-
-
11
process_simulation_runs (Process Simulation Runs)
consumer
BPA(domain-level, not modularized)
optional
-
-
12
product_releases (Product Releases)
consumer
pm-roadmap-delivery
optional
-
-
13
product_roadmaps (Product Roadmaps)
consumer
pm-roadmap-delivery
optional
-
-
14
project_assignments (Project Assignments)
consumer
psa-resource-mgmt
optional
-
-
15
project_tasks (Project Tasks)
consumer
psa-project-delivery
optional
-
-
16
pull_requests (Pull / Merge Requests)
consumer
VSDP(domain-level, not modularized)
optional
-
-
17
strategic_initiatives (Strategic Initiatives)
consumer
sem-execution-tracking
optional
-
-
18
test_defects (Test Defects)
consumer
TEST-MGMT(domain-level, not modularized)
optional
-
-
19
webhook_subscriptions (Webhook Subscriptions)
consumer
IPAAS(domain-level, not modularized)
optional
-
-
4. Aliases and industry synonyms
(no industry-scoped aliases or non-synonym alias types loaded for this scope; generic synonyms are omitted as common knowledge.)
5. Relationships
5.1 Intra-scope edges
from
verb
to
cardinality
kind
necessity
owner_side
notes
test_defects
spawns
work_items
one_to_many
reference
optional
source
-
action_plans
spawns
work_items
one_to_many
reference
optional
source
-
work_items
depends_on
work_items
many_to_many
association
optional
source
-
work_projects
contains
work_items
one_to_many
composition
required
source
-
work_automations
drives
work_items
one_to_many
reference
optional
source
-
work_automations
applies_to
work_projects
many_to_many
association
optional
target
-
strategic_initiatives
portfolio rollup from
work_items
one_to_many
reference
optional
target
-
work_automations
rolls_up_into
strategic_portfolios
many_to_many
reference
optional
source
-
work_automations
feeds
project_tasks
many_to_many
reference
optional
source
-
work_automations
mirrors_to
product_roadmaps
many_to_many
reference
optional
source
-
project_tasks
performed_by
project_assignments
many_to_many
association
optional
target
-
5.2 Built-in edges (users and other platform built-ins)
from
verb
to
cardinality
necessity
owner_side
notes
users
owns defect
test_defects
one_to_many
optional
source
-
users
owns
action_plans
one_to_many
required
source
-
action_plans
is_assigned_to
users
many_to_many
optional
target
-
users
assigned items
work_items
one_to_many
optional
source
-
users
created items
work_items
one_to_many
required
source
-
users
owns projects
work_projects
one_to_many
required
source
-
users
authored automations
work_automations
one_to_many
required
source
-
users
owns
crm_opportunities
one_to_many
required
source
-
users
assigned_to
project_tasks
many_to_many
optional
target
-
users
staffed_on
project_assignments
one_to_many
required
target
-
5.3 Cross-scope edges
from
verb
to
cardinality
necessity
notes
test_runs
raises
test_defects
one_to_many
optional
-
customers
flags_churn_risk_on
crm_opportunities
one_to_many
optional
-
crm_opportunities
is activity context for
customer_cases
one_to_many
optional
-
test_defects
escalates_to
service_incidents
one_to_many
optional
-
test_defects
surfaces_from
ci_pipeline_runs
many_to_many
optional
-
crm_opportunities
opens
customer_cases
one_to_many
optional
-
customers
impacted_by
product_releases
many_to_many
optional
-
legal_contracts
renewal_warns
crm_opportunities
one_to_many
optional
-
okr_objectives
advanced_by
strategic_initiatives
many_to_many
optional
-
strategic_initiatives
reviewed_in
operating_reviews
many_to_many
optional
-
strategy_decisions
affects
strategic_initiatives
many_to_many
optional
-
engagement_drivers
triggers
action_plans
one_to_many
optional
-
org_units
owns
action_plans
one_to_many
optional
-
crm_opportunities
drafts
legal_contracts
one_to_many
optional
-
okr_objectives
tracked_by
work_items
one_to_many
optional
-
work_projects
aligned_to
okr_objectives
many_to_many
optional
-
work_items
mirrors_to
service_requests
one_to_one
optional
-
work_automations
propagates_to
service_requests
many_to_many
optional
-
work_projects
closes_into
service_projects
one_to_one
optional
-
work_automations
posts_to
chat_channels
many_to_many
optional
-
customers
has_opportunities
crm_opportunities
one_to_many
required
-
crm_opportunities
converted_from_lead
crm_leads
one_to_many
optional
-
pipeline_stages
tracks
crm_opportunities
one_to_many
required
-
crm_opportunities
involves_contacts
crm_contacts
many_to_many
optional
-
crm_opportunities
has_activities
sales_activities
one_to_many
optional
-
service_projects
contains
project_tasks
one_to_many
required
-
service_projects
staffs
project_assignments
one_to_many
required
-
project_assignments
requires_skills_from
resource_skill_inventories
many_to_many
optional
-
project_resource_allocations
confirms_into
project_assignments
one_to_many
optional
-
6. Cross-domain context
6.1 Master consumers (other modules / domains that embed this scope’s masters)
data_object
other module / domain
role
necessity
notes
work_automations
PM-ROADMAP-DELIVERY (Roadmap, Release, and Strategy) - PROD-MGMT
consumer
optional
-
work_items
SPM (Strategic Portfolio Management)
consumer
required
Portfolio dashboards roll up project/work_item completion as input to portfolio status and strategy-execution alignment.
work_items
WORK-MGMT-GOALS-OKR (Team-Execution Goals and OKRs) - WORK-MGMT
embedded_master
required
-
work_projects
PSA-PROJECT-DELIVERY (Project Delivery) - PSA
consumer
optional
-
6.2 Outbound handoffs (events this scope publishes)
source module
target domain
target module
trigger_event
payload
integration
friction
description
WORK-MGMT-TASK-EXEC
ITSM
(domain-level)
work_automation.triggered
work_automations
event_stream
low
Work-item automations linked to IT tickets propagate status changes to ITSM.
WORK-MGMT-TASK-EXEC
ITSM
(domain-level)
work_item.status_changed
work_items
api_call
high
Cross-functional WORK-MGMT items intersect with IT support requests: a marketing project task (‘IT-provision new SaaS’) needs to be linked to an ITSM request, with status mirrored both ways. Bidirectional sync is bespoke; off-the-shelf WORK-MGMT-to-ITSM connectors exist but require careful per-team configuration.
WORK-MGMT-TASK-EXEC
SPM
(domain-level)
work_item.completed
work_items
batch_sync
medium
Work-management platforms publish task-completion data to portfolio dashboards in SPM tools. The portfolio rollup powers strategy-to-execution dashboards and OKR progress (via okr_objectives.key_results linking down to work_items). Nightly sync is the common pattern; richer real-time integrations exist but are vendor-specific.
Automation-driven task transitions feed PSA for utilization and billable-hour tracking.
WORK-MGMT-TASK-EXEC
PSA
PSA-PROJECT-DELIVERY
work_project.completed
work_projects
batch_sync
medium
Services orgs running delivery in WORK-MGMT close a project and need utilization, billable hours, and milestone-based revenue recognition to roll up into PSA. Nightly sync of project status + hours is the common pattern; richer real-time integration exists but is uncommon.
WORK-MGMT-TASK-EXEC
WSC
(domain-level)
work_automation.triggered
work_automations
api_call
low
Automations post status updates and task notifications into workstream collaboration channels.
WORK-MGMT-TASK-EXEC
PROD-MGMT
PM-ROADMAP-DELIVERY
work_automation.disabled
work_automations
event_stream
low
A WORK-MGMT automation rule has been disabled. PROD-MGMT subscribers stop reacting to its downstream effects (e.g. auto-creation of feature_request linkages from incoming work_items).
WORK-MGMT-TASK-EXEC
PROD-MGMT
PM-ROADMAP-DELIVERY
work_automation.triggered
work_automations
event_stream
medium
Engineering team automations mirror into product-management roadmap tracking.
6.3 Inbound handoffs (events this scope reacts to)
target module
source domain
source module
trigger_event
payload
integration
friction
description
WORK-MGMT-TASK-EXEC
IPAAS
(domain-level)
webhook_subscription.delivery_failed
webhook_subscriptions
api_call
medium
Webhook delivery failures create tasks for integration owners to investigate.
WORK-MGMT-TASK-EXEC
PSA
PSA-PROJECT-DELIVERY
project_task.completed
project_tasks
event_stream
low
PSA task completion mirrors into the WORK-MGMT board to keep team-level views current.
WORK-MGMT-TASK-EXEC
SPM
(domain-level)
demand_intake.approved
strategic_initiatives
api_call
high
SPM creates work_projects + kickoff work_items for charter and resourcing.
WORK-MGMT-TASK-EXEC
CRM
CRM-PIPELINE-MGT
crm_opportunity.closed_won
crm_opportunities
api_call
high
Sales closes a deal in CRM; delivery / Customer Success spin up a kickoff project in their work-management tool. Custom iPaaS automations or hand-built webhooks bridge the two; payload mapping (opportunity products to project tasks, account stakeholders to project members) is bespoke per org.
WORK-MGMT-TASK-EXEC
SPM
(domain-level)
strategic_portfolio.rebalanced
strategic_portfolios
batch_sync
high
Re-prioritisation cascades to project priority updates; high-touch validation.
WORK-MGMT-TASK-EXEC
PROD-MGMT
PM-ROADMAP-DELIVERY
product_release.rolled_back
product_releases
event_stream
medium
A product release is rolled back in PROD-MGMT (post-ship regression or incident). WORK-MGMT subscribers reopen the work_items that tracked the release and spawn remediation tasks. Failure mode: remediation tasks may not be scoped correctly if the rollback reason isn’t propagated.
WORK-MGMT-TASK-EXEC
PROD-MGMT
PM-ROADMAP-DELIVERY
product_release.shipped
product_releases
event_stream
low
A product release ships in PROD-MGMT. WORK-MGMT subscribers close the work_items that tracked release-prep tasks and surface release notes against the project board.
WORK-MGMT-TASK-EXEC
PSA
PSA-RESOURCE-MGMT
project_assignment.released
project_assignments
event_stream
low
A project assignment is released in PSA (consultant rolls off or capacity is freed). WORK-MGMT subscribers may close or reassign the work_items that were owned by the released assignee. Failure mode: orphaned work_items if the release event is missed and no reassignment happens.
WORK-MGMT-TASK-EXEC
TEST-MGMT
(domain-level)
test_defect.created
test_defects
event_stream
low
New defects materialize as work items on the engineering team’s board for triage and fix.
WORK-MGMT-TASK-EXEC
BPA
(domain-level)
process_simulation_run.bottleneck_identified
process_simulation_runs
event_stream
medium
Bottleneck findings spawn improvement tasks in WORK-MGMT.
WORK-MGMT-TASK-EXEC
NCDB
(domain-level)
nocode_automation.triggered
nocode_automations
api_call
low
No-code automation creates a work item in the WORK-MGMT platform when its trigger fires.
WORK-MGMT-TASK-EXEC
SPM
(domain-level)
business_value_assessment.completed
business_value_assessments
event_stream
medium
Approved initiatives cascade into team-level work items in WORK-MGMT.
WORK-MGMT-TASK-EXEC
PROD-MGMT
PM-ROADMAP-DELIVERY
product_roadmap.published
product_roadmaps
event_stream
low
A new or updated product roadmap is published in PROD-MGMT. WORK-MGMT subscribers create work_projects or sub-projects representing the new roadmap initiatives so cross-functional teams can begin execution tracking.
WORK-MGMT-TASK-EXEC
EMP-EXP
EMP-EXP-ACTION-PLANNING
action_plan.created
action_plans
api_call
medium
Engagement action plans often tracked as work items in WORK-MGMT for execution visibility.
WORK-MGMT-TASK-EXEC
PSA
PSA-RESOURCE-MGMT
project_assignment.confirmed
project_assignments
event_stream
low
PSA seeds the WORK-MGMT project board with the newly-assigned resource so day-to-day task tracking can begin.
WORK-MGMT-TASK-EXEC
VSDP
(domain-level)
pull_request.merged
pull_requests
event_stream
low
PR merges transition the linked work item to a completed state in the team’s WORK-MGMT board.
WORK-MGMT-TASK-EXEC
EMP-EXP
EMP-EXP-ACTION-PLANNING
action_plan.completed
action_plans
api_call
medium
An engagement action plan transitions to completed in EMP-EXP. Subscribers in WORK-MGMT close the work_items that tracked each action item and roll up completion for reporting. Failure mode: action items may be closed in EMP-EXP without the linked work_items being closed in WORK-MGMT, leaving stale tasks.
WORK-MGMT-TASK-EXEC
PROC-MIN
(domain-level)
business_rule_extracted.identified
business_rules_extracted
manual_handoff
medium
Extracted business rule routed for analyst validation and possible codification.
WORK-MGMT-TASK-EXEC
PROD-MGMT
PM-ROADMAP-DELIVERY
product_roadmap.item_promoted
product_roadmaps
event_stream
medium
Promoting a roadmap item to now/next must create the corresponding delivery work in WORK-MGMT; manual handoff here is one of the most-cited PROD↔ENG pain points.
WORK-MGMT-TASK-EXEC
PROD-MGMT
PM-DISCOVERY
feature_request.upvoted_threshold
feature_requests
event_stream
medium
Once demand-signal crosses the prioritisation threshold, an engineering work item / epic is created in WORK-MGMT. Many teams still do this by hand.
WORK-MGMT-TASK-EXEC
PROD-MGMT
PM-ROADMAP-DELIVERY
product_release.planned
product_releases
event_stream
low
WORK-MGMT creates the delivery workstream / release train for the planned release, with the scope and target date hydrated from PROD-MGMT.
6.4 Master providers (modules / domains that own masters this scope embeds)